These Terms govern your access to and use of the Efimart Platform. Please read them, including the data protection provisions in Section 7.
Effective date: February 18, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Efimart mobile application, website (www.efimart.co), and related services (collectively, the “Platform”) operated by Efisales Limited (“Company”, “we”, “us”, or “our”), a company incorporated under the laws of the Republic of Kenya.
The Platform is a B2B marketplace that enables registered retailers (“Users” or “you”) to order or source products from manufacturers and distributors.
By registering for, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, including the data protection provisions in Section 7. If you do not agree, you must not use the Platform.
You must be a registered business or authorised representative of a retailer in Kenya, and at least 18 years old (or the legal age of majority). During registration you must provide accurate and complete information, including your full name, email address, phone number, business name, and any other required details.
By completing registration — including by clicking “Sign Up”, “Register”, or an equivalent affirmative action — you accept these Terms, and explicitly consent to the collection, processing, storage, and use of your personal data as described in Section 7, including for direct marketing and promotional notifications.
You are responsible for maintaining the confidentiality of your account credentials.
You may use the Platform solely for lawful business purposes, to place genuine orders and interact with manufacturers and distributors. Prohibited conduct includes fraud, misrepresentation, unauthorised scraping, and any activity that violates Kenyan law.
All orders placed through the Platform create a direct contract between you and the relevant manufacturer or distributor. We act only as an intermediary and are not liable for the quality, delivery, or payment of goods.
All content, logos, and software on the Platform are our exclusive property or licensed to us. You are granted a limited, revocable licence to use the Platform for its intended purpose.
You agree to:
We may suspend or terminate your account for breach of these Terms.
We are committed to protecting your personal data in strict compliance with the Data Protection Act, 2019 (the “Act”), the Data Protection (General) Regulations, 2021, and all guidelines issued by the Office of the Data Protection Commissioner (“ODPC”).
By signing up and agreeing to these Terms, you explicitly consent to us using your personal data (name, phone number, email) to send you promotional notifications, offers, new product alerts, and other advertising materials via SMS, in-app push notifications, email, or other electronic means, for as long as you maintain an active account.
You may withdraw this consent at any time without affecting your ability to use the core ordering features of the Platform. To opt out:
We action opt-out requests within 7 days (Regulation 18) and include clear opt-out instructions in every marketing communication. No fee is charged. Once you opt out, we cease all direct marketing to you.
To exercise any right, contact our Data Protection Officer at dpo@efimart.co or +254 118 640 908, Pili Trade Center, 3rd Floor, Mombasa Road, Nairobi, Kenya. We respond within the statutory timelines, generally 14 days. If we decline a request we will explain why, and inform you of your right to complain to the ODPC.
We share personal data only:
We do not sell your personal data. All processing occurs in Kenya unless we notify you otherwise and obtain appropriate safeguards or your consent (Sections 48–49).
We implement appropriate technical and organisational measures — encryption, access controls, regular audits — to protect your data (Section 41). We retain personal data only as long as necessary for the purposes above or as required by Kenyan law, then securely delete or anonymise it.
In the event of a personal data breach we will notify the ODPC and you, where required, without undue delay, in line with Section 43.
Our full Privacy Policy provides additional detail and forms part of these Terms. We may update it; material changes will be notified to you, and continued use after notification constitutes acceptance.
We may terminate or suspend your account immediately for breach of these Terms, or at our discretion. Upon termination your right to use the Platform ceases, but Sections 7 (Privacy and Data Protection), 9 (Limitation of Liability), and 11 (Governing Law) survive.
The Platform is provided “as is”. To the maximum extent permitted by Kenyan law, we disclaim all warranties. We are not liable for any indirect, consequential, or punitive damages arising from your use of the Platform or from transactions with third-party suppliers. Our total liability shall not exceed the fees you paid to us, if any, in the 12 months preceding the claim.
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your breach of these Terms or violation of any law.
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any dispute shall first be attempted to be resolved amicably. Failing that, it shall be referred to arbitration in Nairobi under the rules of the Chartered Institute of Arbitrators (Kenya Branch), or to the exclusive jurisdiction of the Kenyan courts.
For any questions about these Terms or data protection:
© Efisales Limited 2026. All rights reserved.